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We&apos;re so sorry about that! Please reach out with the following information and we will happily take care of this for you:- Your theouai.com order number or email used to place the order - A list of the incorrect item(s) received / A list of the missing item(s) - Your current shipping address Please reach out to us at team@theouai.com or by sending an email, video, or audio message by clicking the button below. One of our OUAI Experts will get back to you as soon as possible!<a href="https://app.sendhark.com/new/6463bb05c7233ae95638d871?is_embed=true" target="_blank" rel="noopener noreferrer"><img src="https://attachments.gorgias.help/z8QbV2P0aKE2ogeP/hc/GyBLV6k1odV7NbQk/2026093021-439a4b7f-5384-43f8-9a86-ee6ea81cd41e-chatgpt%20image%20jul%2016,%202026,%2005_09_07%20pm.png" style="width: 285px;" class="fr-fic fr-dib fr-fil"></a>

We're so sorry about that! Please reach out with the following information and we will happily take care of this for you:. - Your theouai.com order number or email used to place the order- A list of the incorrect item(s) received / A list of the miss

I received the wrong item in my order. What should I do?

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Order Issues

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The color of my Hair Oil changed. Is it still safe to use?

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Do I use Conditioner after applying Hair Gloss?

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Do the Dean Street or Rue St Honore Eau de Parfums come in a travel size?

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I received the wrong item in my order. What should I do?Updated 2 days ago