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Find answers about OUAI orders, shipping, returns, subscriptions, products, promotions, and more. Get the help you need from our OUAI experts.

OUAI Help Center | Orders, Shipping, Returns & Products

How do I track my OUAI order?

How long does shipping take?

How much does shipping cost?

Does OUAI offer expedited shipping?

Where does OUAI ship to?

Does OUAI ship to PO Boxes, APO, FPO, or DPO addresses?

Are OUAI products available on Amazon?

Authorized Retailers List

Quantity Limits on Products

Shipping & Transit

Can I cancel or change my order?

My order is marked as delivered, but I haven’t received it

My order arrived damaged. What should I do?

Why is an item missing from my order?

I received the wrong item in my order. What should I do?

Order Issues

Shipping & Delivery

What is your return policy?

How do I return OUAI products purchased from another retailer?

Club OUAI Loyalty Program

OUAI Birthday Program

Does OUAI offer a first-time customer discount?

Do you offer student discounts?

How can I try samples of your products?

Does OUAI offer a professional stylists discount?

New Customers

What payment methods does OUAI accept?

How can I redeem my discount code or Gift Card?

Can I use multiple forms of payments at checkout?

Payments

Order Terms and Disclaimers

Privacy Policy

Terms and Conditions

Payments & Promotions

Has OUAI Discontinued a Product?

Can I use OUAI on color-treated hair?

Can I use OUAI on keratin treated hair?

Can I use OUAI products on extensions?

Are OUAI products safe for pregnancy or breastfeeding?

How long are OUAI products safe to use after opening?

What products should I use?

Where are OUAI products made?

When will a product be available in my country?

When Will an Out-of-Stock OUAI Product Be Back in Stock?

Travel Sizes

Sustainable OUAI's

Leaping Bunny & Cruelty-Free

Microplastics and Microbeads

About Our Products

Which OUAI products are silicone-free?

Are OUAI products vegan?

Gluten-Free

Sulfates

Phthalates

Parabens

Palm Oil

Ingredients

What’s the difference between Fine, Medium, and Thick Hair Shampoo?

Daily Care

What is the difference between Anti-Frizz Creme and Leave-In Conditioner?

The color of my Hair Oil changed. Is it still safe to use?

Styling Products

Can I use Detox Shampoo with Hair Gloss?

What's the difference between Anti-Dandruff and Detox shampoo?

What is the difference between Hair Gloss and OUAI's Treatment Masks?

Do I use Conditioner after applying Hair Gloss?

Can I use Anti-Dandruff with Hair Gloss?

Can you over apply Hair Gloss?

Should I still apply heat protection after Hair Gloss?

Can I use Scalp Serum if I have oily hair?

Does Scalp Serum work on men?

When can I expect to see results when using Scalp Serum?

Treatments

Melrose Place Scent

North Bondi Scent

Mercer Street Scent

Dean Street Scent

Rue St Honore Scent

St. Barts Scent

Cape Town Scent

Ibiza Scent

Santorini Scent

Laurel Canyon Scent

Do the Dean Street or Rue St Honore Eau de Parfums come in a travel size?

Fragrances

Product FAQs

How do I cancel my subscription?

Can I skip a month of my subscription delivery?

How do I make changes to my product subscription?

How can I update my subscriptions shipping address?

How often will I be billed for my subscription products?

How often will my subscription order arrive?

Why didn't my promotional code apply to my subscription?

Why can't I use Klarna for payment on my subscription order?

How do I subscribe to my favorite OUAI product?

Product Subscriptions

How do I sign up for text messages?

How do I unsubscribe?

Email & SMS Subscriptions

Account & Subscriptions

How do I contact OUAI Customer Support?

How do I submit a PR, press, or influencer request to OUAI?

Salons, Retailers, & Wholesale

Do you offer bulk orders or corporate gifting for events?

Careers at OUAI

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