My order arrived damaged. What should I do?Updated 16 days ago

We're so sorry about that! Please contact us with the following information and we will happily take care of this for you:

- Your theouai.com order number or email used to place the order
- A list of the damaged item(s)
- A photo or photos showcasing the damaged item(s)
- A photo of the batch code printed on the bottom of the bottle of each damaged item (the batch code is a series of 6 numbers and letters that we use for quality assurance. Example: A2B3C4)

Please reach out to us at [email protected] or by sending an email, video, or audio message by clicking the button below. One of our OUAI Experts will get back to you as soon as possible!