How do I open my Hand Wash or Hand Lotion pump?Updated 5 hours ago

Having troubles unlocking your Hand Wash or Hand Lotion? We’re happy to help! Our Hand Wash and Hand Lotion pumps arrive locked. Follow these steps to unlock your pump and get your hand care routine flowing:

1. Remove the pump from the bottle by unscrewing the collar.

2. Rinse the pump under running water, making sure it’s clean and free from any product residue.

3. Thoroughly dry the pump with a clean towel or paper towel.

4. Hold just below the pump collar with one hand. With your other hand, firmly rotate the pump head to the right to unlock it.

5. Place the pump back into the bottle and screw the collar securely into place. Press the pump a few times to get the product flowing.

Still having trouble? Email our OUAI experts at [email protected] or click the button below, letting us know you’ve tried these steps. We’ll happily assist with next steps so you can enjoy your Hand Wash or Hand Lotion.