Find general answers about choosing OUAI products, product availability, how they’re made, and more.

About Our Products

Wondering what goes into your favorite OUAI products? Find answers about our ingredients below.

Ingredients

Discover which OUAI Shampoo and Conditioner best suit your hair type.

Daily Care

Explore OUAI styling products and find tips for choosing the right ones for the look you want.

Styling Products

Get to know OUAI hair treatments and find answers to help you choose your perfect treatment routine.

Treatments

Curious about a scent? Select it below to discover its notes, products, and more.

Fragrances

Looking to build a personalized hair care routine? Click 'Chat' to connect with a OUAI Expert!

Still have questions? Click here! Send us a video, email, or audio message of your concern at any time.

Our Hours: Monday through Friday - 9:00 AM to 5 PM PDT.

Contact Us 

Best Sellers

Blog

Returns

OUAI

Product FAQs

How do I track my OUAI order?

How long does shipping take?

How much does shipping cost?

Does OUAI offer expedited shipping?

Where does OUAI ship to?

Does OUAI ship to PO Boxes, APO, FPO, or DPO addresses?

Are OUAI products available on Amazon?

Authorized Retailers List

Quantity Limits on Products

Shipping & Transit

Can I cancel or change my order?

My order is marked as delivered, but I haven’t received it

My order arrived damaged. What should I do?

Why is an item missing from my order?

I received the wrong item in my order. What should I do?

Order Issues

Shipping & Delivery

What is your return policy?

How do I return OUAI products purchased from another retailer?

Club OUAI Loyalty Program

OUAI Birthday Program

Does OUAI offer a first-time customer discount?

Do you offer student discounts?

How can I try samples of your products?

Does OUAI offer a professional stylists discount?

New Customers

What payment methods does OUAI accept?

How can I redeem my discount code or Gift Card?

Can I use multiple forms of payments at checkout?

Payments

Order Terms and Disclaimers

Privacy Policy

Terms and Conditions

Payments & Promotions

Has OUAI Discontinued a Product?

Can I use OUAI on color-treated hair?

Can I use OUAI on keratin treated hair?

Can I use OUAI products on extensions?

Are OUAI products safe for pregnancy or breastfeeding?

How long are OUAI products safe to use after opening?

What products should I use?

Where are OUAI products made?

When will a product be available in my country?

When Will an Out-of-Stock OUAI Product Be Back in Stock?

Travel Sizes

Sustainable OUAI's

Leaping Bunny & Cruelty-Free

Microplastics and Microbeads

Which OUAI products are silicone-free?

Are OUAI products vegan?

Gluten-Free

Sulfates

Phthalates

Parabens

Palm Oil

What’s the difference between Fine, Medium, and Thick Hair Shampoo?

What is the difference between Anti-Frizz Creme and Leave-In Conditioner?

The color of my Hair Oil changed. Is it still safe to use?

Can I use Detox Shampoo with Hair Gloss?

What's the difference between Anti-Dandruff and Detox shampoo?

What is the difference between Hair Gloss and OUAI's Treatment Masks?

Do I use Conditioner after applying Hair Gloss?

Can I use Anti-Dandruff with Hair Gloss?

Can you over apply Hair Gloss?

Should I still apply heat protection after Hair Gloss?

Can I use Scalp Serum if I have oily hair?

Does Scalp Serum work on men?

When can I expect to see results when using Scalp Serum?

Melrose Place Scent

North Bondi Scent

Mercer Street Scent

Dean Street Scent

Rue St Honore Scent

St. Barts Scent

Cape Town Scent

Ibiza Scent

Santorini Scent

Laurel Canyon Scent

Do the Dean Street or Rue St Honore Eau de Parfums come in a travel size?

How do I cancel my subscription?

Can I skip a month of my subscription delivery?

How do I make changes to my product subscription?

How can I update my subscriptions shipping address?

How often will I be billed for my subscription products?

How often will my subscription order arrive?

Why didn't my promotional code apply to my subscription?

Why can't I use Klarna for payment on my subscription order?

How do I subscribe to my favorite OUAI product?

Product Subscriptions

How do I sign up for text messages?

How do I unsubscribe?

Email & SMS Subscriptions

Account & Subscriptions

How do I contact OUAI Customer Support?

How do I submit a PR, press, or influencer request to OUAI?

Salons, Retailers, & Wholesale

Do you offer bulk orders or corporate gifting for events?

Careers at OUAI

Contact Us