What is your return policy?Updated 2 days ago

On the OUAI to finding your perfect routine? If something wasn’t the right fit, we’re here to help.

We accept returns on purchases made at theouai.com within 30 days of purchase.

To get started, visit our returns portal with your order number and ZIP code. If your items need to be sent back, we’ll provide a prepaid return label.

*Gift cards, samples, and gifts with purchase are final sale and cannot be returned.

Have a question or need a hand? Get in touch with our OUAI Experts below—we’re happy to help.