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Returns
What is your return policy?
Need help with a return? Explore OUAI’s return policy, learn how to start a return, and find answers to common questions about refunds.
How do I return OUAI products purchased from another retailer?
Returns, refunds, and exchanges can only be processed for orders placed directly on theouai.com or theouai.co.uk. If your purchase was made through a retailer (like Sephora, Ulta, Amazon, etc), the return or exchange will need to be handled directly