Shipping & Transit

How do I track my OUAI order?

Once your order ships, you’ll receive a confirmation email with a tracking link. You can also track your order anytime by logging into your account. 1. Click on 'Account' on our website toolbar and log in with the email you used to place your order.

How long does shipping take?

Once shipped, most orders arrive within 1-3 business days. Some orders may arrive in separate packages. A second tracking email will be sent once the remaining items ship. If you have any concerns about your delivery or do not receive the additional

How much does shipping cost?

Standard shipping for orders $50.00 and over* FREEStandard shipping for orders under $50.00 $9.95. Free shipping applies to the continental U.S. only. Orders to Hawaii and Alaska have a $9.95 shipping rat

Does OUAI offer expedited shipping?

We know you’re excited to get your OUAI. At this time, we offer standard shipping only and do not have an expedited shipping option at checkout. Once your order ships, you’ll receive a confirmation email with tracking details so you can follow its jo

Where does OUAI ship to?

At the moment, OUAI only ships directly within the United States and United Kingdom. You can visit our UK website here: https://theouai.co.uk/. **Please note that our authorized Amazon storefront will ONLY have orders fulfilled by 'FRONT ROW CA' and

Does OUAI ship to PO Boxes, APO, FPO, or DPO addresses?

Yes! OUAI ships to PO Boxes and military addresses, including APO, FPO, and DPO locations within the United States. Standard shipping is free on orders over $50 and $9.95 for orders under $50. All orders to Hawaii and Alaska ship for a flat $9.95 and

Are OUAI products available on Amazon?

Yes! We do have two authorized Amazon storefronts for our U.S. and Canada customers, facilitated by the brand FRONT ROW. Here are links to both storefronts:. OUAI U.S. Amazon Storefront. OUAI Canada Amazon Storefront. We can only guarantee the validi

Authorized Retailers List

To ensure you're purchasing authentic OUAI products, we recommend purchasing directly through our official websites, theouai.com and theouai.co.uk, or through one of our Authorized Retailers listed below:

Quantity Limits on Products

Many of our products are subject to quantity limits. Specific quantity limits may be adjusted based on our current inventory levels to accommodate as many customers as possible.Please note that these limits can vary from product to product and may be