Product Subscriptions

How do I cancel my subscription?

No longer wishing to receive auto-shipments of your subscription products?. Instructions:. 1. Sign into your OUAI account through our login page here. 2. Once logged in, click on "Subscriptions". 3. Click on 'Subscriptions' once more and find the sub

Can I skip a month of my subscription delivery?

Yes! Here are the steps needed to skip your monthly subscription delivery below:. 1. Log into your OUAI account and then click on 'Subscriptions'. 2. Click on "Skip' right above your subscription. 3. If you have multiple subscriptions, you can click

How do I make changes to my product subscription?

To make changes to your subscription, you will need to be logged into your theouai.com account. Select 'Account' from the homepage toolbar of theouai.com.If you did not create an account during the checkout of your initial subscription purchase or ch

How can I update my subscriptions shipping address?

To make changes to your subscription, you will need to be logged into your theouai.com account. Select 'Account' on our homepage toolbar of theouai.com.If you did not create an account during checkout of your initial subscription purchase or checked

How often will I be billed for my subscription products?

Initial subscription orders will be billed and shipped monthly, if you need to pause, skip, or update your monthly subscription, you can do so by logging into your theouai.com account and selecting “subscriptions”. If you haven’t already done so, we

How often will my subscription order arrive?

Initial subscription orders will arrive monthly, if you need to pause, skip, or update your monthly subscription, you can do so by logging into your theouai.com account and selecting “subscriptions”. If you haven’t already done so, we recommend creat

Why didn't my promotional code apply to my subscription?

Recurring subscription orders always get free shipping. The first subscription order for Thick and Full Supplements or Scalp Serum is full-price, with an automatic 15% discount being applied starting with your second month of delivery and continuing

Why can't I use Klarna for payment on my subscription order?

At this time, Klarna shop now, pay later option is not available for subscription purchases. It might be a possibility in the future-stay tuned!

How do I subscribe to my favorite OUAI product?

Want to see your favorite OUAI item available as a subscription? Send us your ideas via email, video, or an audio message below!